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:
We are so grateful for this feedback.
Please rest assured that all our items are brand-new items.
We do in fact inspect all items before we ship them.
Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell.
For the issue, we have send the customer an email to check the issue.
Please check and give us a confirmation back.
We want to say thank you for providing us with important information about your situation.
Best regards,
Gearbest Customer Service Center
Mar 14,2019
Feb 25,2019
:
We are sorry to hear that your product was not as expected.
We offer a detailed description of all our products on the item page.
Customers are also more than welcome to submit a question to our QA team and we will reply via the product Q&A's.
Most of our products come with a 45 day guarantee and have a 1 year repair warranty.
Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.
We have sent a message to offer solutions to you, please check it in detail and reply to us there.
We look forward to hearing from you soon.
Best regards,
Gearbest Customer Service Center
Mar 14,2019
Jan 13,2019